- Rapid expansion in enterprise market is driving the need for additional customer service options.
- New premium support on par with the best from enterprise vendors.
- Certification is also available for those who want to become technically proficient.
Customer success is at the center of our business and we understand that when you invest in the Bromium Secure Platform, you want to get the most out of it from day one. The last thing we want to do is hold you back on your journey to security utopia, so with that in mind we’ve launched Premium Support and online certification.
With premium support, our customers will enjoy the benefits of security with the resilience of a Humvee at the acceleration speed of a Tesla. We are passionate about transferring knowledge and providing the opportunity to become Bromium security experts.
There are three benefits associated with Premium Support:
1) Attack analysis reporting
Bromium threat labs offers detailed post-mortem analysis for alerts issued by the Bromium Secure Platform. This is particularly significant in instances of zero-day attacks and unknown targeted threats, where Customers’ SOC teams may require more information to defend the enterprise beyond the endpoint.
2) Product upgrades
Bromium’s new Premium Support Services will offer the latest threat intelligence through its Bromium Customer Portal, as well as providing product upgrade assistance and early access to Bromium software upgrades
3) Dedicated Customer Support Managers (CSM)
Each premium customer is assigned a CSM who is certified with extensive support experience and has direct access to technical experts within Bromium. These CSMs provide priority case handling, as well as producing monthly reports including a summary of security incident information, and conduct site visits twice a year.
In addition to its support services, Bromium will be providing an online self-paced learning, including separate tracks for administrators and incident response teams to tailor the training to specific team needs.
Have questions? Let us know.